HOTEL TERMINUS LYON ***

CUSTOMER REVIEWS

 

 

 
EVALUATION CRITERIA
Room 3.9 / 5
Location 4.7 / 5
Cleanliness 4.4 / 5
Service 4.5 / 5
Price 4 / 5
Breakfast 4.1 / 5
  • 14/01/2019 - Anonymous 3.6/5

    OK OKOKOKOKOKOKOKOKOKOK

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    Hotel reply : Dear Anonyme, We thank you for taking the time to put your OK. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 12/01/2019 - Anonymous 4.8/5

    Fabulous! Very convenient.

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    Hotel reply : Dear Anonyme, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 08/01/2019 - Bschorr 4.83333/5

    Tres positive bon hotel

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    Hotel reply : Cher Bschorr, C’est avec joie que nous lisons votre commentaire. L’équipe au complet vous remercie. Nous espérons vous revoir à nouveau à l’hôtel et vous offrir une expérience digne vos espérances. Chaleureusement A très bientôt! Kristina, Chef de réception

  • 06/01/2019 - Bruce 4.83333/5

    We have stayed at this hotel 3 times already, and we will certainly do so again. The rooms are small, but the location for anyone using Gare du Nord is excellent.

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    Hotel reply : Dear Bruce, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel again. Your review sounds like a reward for our team. We definitely happy to see you again at the Terminus Lyon. We wish you the Best for this NEW YEAR 2019. Kristina, Front desk manager

  • 05/01/2019 - Claudia M. 5/5

    Great little hotel. Rooms are small but neat and clean. Access to major tourist sites is easy with Metro. Hotel being across from Gare de Lyon makes arrival with TGV easy as we just cross the street and are at the hotel. This was the second time I stayed at this hotel and would return again if prices remain reasonable.

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    Hotel reply : Dear Claudia Malpass, We thank you for taking the time to gratify us with your kind message. I am pleased to read that you enjoyed the location of the Terminus Lyon, close to the train station, RER A or metro line 14 to most of Paris points of interests. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front Desk Manager

  • 04/01/2019 - Joëlle K. 3.2/5

    Convenient for traveling via the Gare de Lyon.

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    Hotel reply : Dear Joëlle Koster, You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Best regards, Kristina, Front desk manager

  • 02/01/2019 - Anonymous 4.6/5

    It was just fine. I like it. And next time I will stay here again

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    Hotel reply : Dear Anonyme, We thank you for taking the time to gratify us with your kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk manager

  • 31/12/2018 - David R. 4.4/5

    Overall, it was a nice experience. During the morning of the following day (Dec 21), during our TGV transit to Marseille, I noticed that something (insect/spider?) had apparently bitten my upper arm, and it itched noticeably. I later visited a doctor, who said that the affected area was clearly NOT indicative of "bed bugs" (punaises de lit). And, I don't know conclusively if I was bitten by something in room D on 4th etage. But, if other guests report similar incidents, you may have an infestation problem in the room.

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    Hotel reply : Dear David Regalbuto, We thank you for taking the time to put your message. We want to inform you that since 21 December there wasn't any other client in room D with same problem as you. No one comes at reception even internet told us to had problem with insect. So we supposed that you should be bitten in train. Thank you for your note. We hope to welcome you soon. Best Regards Kristina, Front desk manager

  • 21/12/2018 - Anonymous 4.33333/5

    Very good. The room was small but nice and a good table and chair

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 09/12/2018 - Kuke 5/5

    Most wonderful. The staff was outstanding and very helpful

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 03/12/2018 - Mahmoud Q. 3.2/5

    I wasn't happy in my room . Because there's no space to move in

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    Hotel reply : Dear Mahmoud Qatramiz, Thank you for your comment, I am sorry to read that the Terminus Lyon did not meet all your expectations. For your information, our rooms measure from 11 to 13 square meters; this corresponds to the standards for three star hotels in Paris. I hope that we will have another opportunity to regain your confidence during your next stay with us. best regards, Kristina, Chef de réception

  • 26/11/2018 - Tom C. 4.83333/5

    Definitely would book again . Dinner in Fosca was fantastic .

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    Hotel reply : Dear Tom Cahill, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation of hotel and Restaurant Fosca. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 13/11/2018 - Anonymous 4/5

    Fine.. I guess I was expecting more... but it was overall ok.

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    Hotel reply : Dear Elizabeth, We thank you for taking the time to gratify us with your kind note. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 13/11/2018 - Cluzel 4.4/5

    Agréable as usual...

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    Hotel reply : Cher Monsieur Cluzel, C’est avec joie que nous lisons votre commentaire. L’équipe au complet vous remercie. C'est un grand plaisir de vous revoir et de vous aceuillir dans notre hôtel. Chaleureusement A très bientôt! Kristina, Chef de réception

  • 01/11/2018 - Anonymous 4.2/5

    Excellent emplacement

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    Hotel reply : Cher client, Nous vous remercions pour votre commentaire! Merci aussi de souligner notre emplacement (proximité des transports pratique pour nos clients Affaires ou Loisir). Ce fut un plaisir pour nous de vous recevoir et nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel TERMINUS GARE DE LYON! N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris. A très bientôt! Clarisse, Adjointe de direction

  • 29/10/2018 - Richard D. 3.8/5

    I had a good visit while in the city for work.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 24/10/2018 - Anonymous 4/5

    Quite good experience

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    Hotel reply : Dear Patel, We thank you for taking the time to gratify us with your kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front Office Manager

  • 24/10/2018 - Kanchana M. 3/5

    Minimaliste.I am fortunate that I can fluently speak French.I do not know what happens with the tourists with out having knowledge of the city and language.

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    Hotel reply : Dear Kanchana MUKHOPADHYAY, We thank you for taking the time to put your message. Thank you for your appreciation. We hope to welcome you for your next stay in Paris. Best Regards Kristina, Front desk Manager

  • 20/10/2018 - Mery 4.66667/5

    I visited the area 5 years ago, and it has definitely improved. The hotel was excellent and staff very friendly. Nice places to eat. I will definitely go back

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    Hotel reply : Dear Mery, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel again. Your review sounds like a reward for our team. We definitely hope to see you at the Terminus Lyon hotel to offer you an experience better than before. Best regards. Kristina, Front desk Manager

  • 15/10/2018 - Anonymous 5/5

    Great service, clean rooms, great location.

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    Hotel reply : Dear Leila, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Kristina, Front desk Manager

  • 14/10/2018 - Anonymous 4.2/5

    Very nice Service... the room it’s ok but the location is perfect

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    Hotel reply : Dear varena.789677, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Kristina, Front Office Manager

  • 07/10/2018 - Laurent A. 2.66667/5

    Just average-low given the price tag compared to the quality of the service

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    Hotel reply : Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Best regards, Clarisse, Assistante Manager

  • 07/10/2018 - Matt K. 4.16667/5

    Short stay due to a change of travel plans. Friendly reception and small but comfortable room.

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    Hotel reply : Dear Guest, Thanks a lot for sharing your experience with other travelers. We are happy that you had enjoyed your stay at the Terminus Gare de Lyon. We hope to see you again at the Terminus Gare de Lyon. Best regards. Clarisse, Assistante Manager

  • 17/09/2018 - Anonymous 3.5/5

    Nice hotel - will come back.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 05/09/2018 - Anonymous 5/5

    Very good, it was even closer to Gare de Lyon than I understood from the description and the staff in the reception was very nice.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 05/09/2018 - Anonymous 4.2/5

    A good hotel for the price.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 03/09/2018 - Anonymous 5/5

    A great location for an overnight stop before catching the early train to Barcelona.

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    Hotel reply : Dear Customer, I am pleased to read that you enjoyed the location of the Terminus Lyon, close to the train station, RER A or metro line 14 to most of Paris points of interests. Hope to keep your confidence. Best regards. Clarisse, Assistante manager

  • 03/09/2018 - SPAGNOU 4.4/5

    Globalement positive

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  • 02/09/2018 - Anonymous 4.8/5

    Excellent hotel, fantastic location if you’re traveling from the Gare de Lyon, courteous and helpful staff.

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  • 01/09/2018 - Anonymous 4/5

    Very efficient thanks

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  • 28/08/2018 - Anonymous 4.6/5

    I was very pleased with my stay. The location of the hotel is great, just opposite Gare de Lyon station. Everybody I dealt with at the reception was friendly and professional. My room was facing the inner year so there was no noise from the traffic and I slept very well. I will stay again here.

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    Hotel reply : Dear Customer, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 28/08/2018 - Hind B. 5/5

    Great hospitality and the staff really were so helpful. Thank you so much, you made it a very good trip for us

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 26/08/2018 - Anonymous 5/5

    Verygood,and very comfortable

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    Hotel reply : Dear Customer, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 26/08/2018 - Mannie G. 4.4/5

    Elevator is so tiny... it can only accommodate me & my luggage or 3 persons all at once. But I do like the location, there's so many restaurants & shops around.

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  • 25/08/2018 - Sonia M. 4.5/5

    Very kind staff, delicious breakfast and very confortable room

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    Hotel reply : Dear Sonia, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 24/08/2018 - Anonymous 4.33333/5

    Although a fairly small hotel, the room was better provided than many larger hotels > excellent air conditioning,large electric kettle for tea, fridge filled with a good assortment of drinks and nibbles, T.V., good shower /easy to work and with water at comfortable temperatures / /not always so even in luxury hotels !!

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  • 23/08/2018 - Ismail 1/5

    Very bad expérience!!¡

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  • 21/08/2018 - Anonymous 4.66667/5

    Cute hotel. Very close to public parking.

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    Hotel reply : Dear David, We thank you for taking the time to give us this nice message. Indeed, the Terminus does not have a parking lot. Nevertheless, there are many car parks nearby, around the Gare de Lyon and in the Bastille district (especially Qpark which is an excellent compromise and reasonable rates). Looking forward to welcoming you at Au Terminus Gare de Lyon. Best regards, Clarisse, Assistante Manager

  • 21/08/2018 - Anonymous 3.2/5

    Very noisy paper thin walls. We had a lady screaming historically one morning and a couple talking loudly in the next room all other mornings.

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    Hotel reply : Dear Customer, Thank you for taking the time to leave a comment after your stay at our hotel. I am sorry to read that your stay was not up to your expectations and believe that we regret it. We have taken into account your message and will do the necessary for the next work that will be done on our hotel. We hope to see you again, to make you change your mind. Best regards, Clarisse, Assistante Manager

  • 14/08/2018 - Sylvia W. 5/5

    Everything was great!

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    Hotel reply : Dear Sylvia, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. However. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 14/08/2018 - Anonymous 4/5

    Good location,old furniture,very small elevator,

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    Hotel reply : Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry to read that the Terminus Lyon not meet entirely your expectations and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Best regards, Clarisse, Assistante Manager

  • 12/08/2018 - Anonymous 5/5

    Excellent location for us.

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  • 11/08/2018 - Ewa 4/5

    The bed was too small.

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  • 06/08/2018 - Magno LOURENCO A. 3.2/5

    Did the pre-checkin online and uploaded ID card only to be asked again at checkin... why bother to pre-checkin then?!

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    Hotel reply : Dear Customer, Thank you for taking the time to submit your comment. Please note that when our clients have pre-checked-in, my colleagues must still check your ID and check that you have the credit card in your possession, it takes a few seconds, while the check-in in take a few minutes. Thank you for your understanding. We hope to welcome you soon. Best regards. Clarisse, Assistante Manager

  • 05/08/2018 - Kesang 5/5

    Exellent! Perfect location, friendly employees.

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    Hotel reply : Dear Kesang, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. However. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 02/08/2018 - Ash 3.4/5

    OK Hotel. Positives: Friendly Staff, Close to Metro and Restaurants Negatives: Tiny rooms, no hallways, very very congested.

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    Hotel reply : Dear Ash, Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min ! I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels in Paris. Hope to see you soon of the Terminus Lyon! Best regards, Clarisse, Assistante Manager

  • 01/08/2018 - Anonymous 4.16667/5

    The location is excellent and practical. The access to the Hotel is easy to find. The reception personnel is prepared, the breakfast personnel is excellent, the room is promptly cleaned and safe. My overall experience inspires me to come back and choose Hotel Terminus Lyon and suggest it to my other friends and relations.

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  • 31/07/2018 - Anonymous 4/5

    Clean room,but too small

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    Hotel reply : Dear Customer, Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min ! I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels in Paris. Hope to see you soon of the Terminus Lyon! Best regards, Assistante Manager

  • 27/07/2018 - Anonymous 3.8/5

    The reception people were very helpful especially the night shift receiptionist he was very helpful. Thank you!

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    Hotel reply : Dear We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Youssef AA

  • 24/07/2018 - Anonymous 4/5

    Room was tiny, especially with a baby crib, but it met our needs.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager