HOTEL TERMINUS LYON ***

CUSTOMER REVIEWS

 

 

 
EVALUATION CRITERIA
Room 3.9 / 5
Location 4.7 / 5
Cleanliness 4.4 / 5
Service 4.5 / 5
Price 4 / 5
Breakfast 4.1 / 5
  • 08/08/2019 - Anonymous 4.16667/5

    Excellent experience. Great location close to restaurants, transport..., friendly staff, lovely breakfast and good size rooms considering in the centre of Paris. The only slightly negative thing would be that the air conditioning units could do with being slightly more powerful for the rooms with 4people in. Overall very happy with our stay and we will definitely stay there again next time we go to Paris.

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 05/08/2019 - Philip W. 4/5

    Very pleasant. Would stay again when travelling south from GDL.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 30/07/2019 - Anonymous 4.2/5

    Great stay other than terrible cigarette smell in room.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation.Our hotel is non smoking, we suffer as you do not know how to live a certain person. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 29/07/2019 - Rudi M. 4.6/5

    Great stay. Thanks

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 26/07/2019 - Anonymous 4.33333/5

    Great stay second time amazing can’t fault it great restraints around the area convenient and definitely recommend it stairs a bit steam especially on the top and you don’t like lifts but it is amazing

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 24/07/2019 - Ann S. 4.4/5

    I liked the location, the room and I had a quiet night of rest. So overall, I was pleased.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 24/07/2019 - Mads I. 4/5

    It worked OK, but we did wake up in the night due to the noise within the hotel.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 16/07/2019 - Noel W. 4.5/5

    Clean, large rooms, well appointed hotel immediately across from the Gare de Lyon

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    Hotel reply : Dear Workman, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 10/07/2019 - Anonymous 2.8/5

    We paid for breakfast but there was no where to even sit and eat

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  • 06/07/2019 - David 4.5/5

    Very pleasant and enjoyable

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 27/06/2019 - Anonymous 2.6/5

    Over priced. Stayed there because no other options

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    Hotel reply : Dear Guest, You took the time to give us your opinion about your stay in our hotel and I thank you for it. I am sorry to read that the Terminus Lyon has not fully met your expectations and we beg you to accept our sincerest apologies. Even if your comment does not reflect the quality of service usually acclaimed by all reviews, customer satisfaction is our priority, but apparently we did not succeed this time, and I sorry. Best regards,. Kristina, Front desk Manager

  • 19/06/2019 - Anonymous 4/5

    The hotel is clean, well located, quiet and pleasant. I felt that the breakfast was a bit expensive for what was served. Also, I was charged for a mini bar item that I did not drink and when I called to check on it was told it would be removed from my bill. It wasn't. When I called back the person at the reception was very rude.

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    Hotel reply : Dear Guest, You took the time to give us your opinion about your stay in our hotel and I thank you for it. I am sorry to read that the Terminus Lyon has not fully met your expectations and we beg you to accept our sincerest apologies. Even if your comment does not reflect the quality of service usually acclaimed by all reviews, customer satisfaction is our priority, but apparently we did not succeed this time, and I sorry. Best regards,. Kristina, Front desk Manager

  • 17/06/2019 - Anonymous 4.66667/5

    Pre-checkin email from the manager was a useful surprise and the quick response that shared directions to the hotel was extremely helpful.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 15/06/2019 - Anonymous 3.6/5

    This is not the first time I stayed with you. I used to book through booking.com now I booked directly with you: There is absolutely no reason to do this. You save the booking.com fees but you pass nothing from this savings to us. Not a penny cheaper! I did not like this honestly when all other similar hotels are rewarding repeating customers who book directly

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    Hotel reply : Dear Customer, You took the time to give us your opinion about your stay in our hotel and I thank you for it. I am sorry to read that the Terminus Lyon has not fully met your expectations and we beg you to accept our sincerest apologies.We did not succeed this time, and I sorry. Best regards,. Clarisse, Assistant Manager

  • 14/06/2019 - Anonymous 4.5/5

    The room was smaller than expected. I learned I need to check square footage before I book. Light switches were in uncomfortable location. The elevator was very small, but stairs were just fine to use. Otherwise great experience.

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    Hotel reply : Dear Guest, We thank you for taking the time to gratify us with your kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 12/06/2019 - Isfahan A. 3.33333/5

    Good Location Rooms are small but ok

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    Hotel reply : Dear customer, Thank you for your comment, I see that you enjoyed the location as we are just next to the Gare de Lyon, very close with RER A or metro line 14 to most of Paris points of interests like the Champs Elysée in 15 min, Opera in 10 min, or Disney Land Paris in 30 min ! I'm sorry you felt the room too small during your stay with us. Our rooms correspond to the standards for three star hotels. Hope to see you soon of the Terminus Lyon! Best regards, clarisse, Assistant Manager

  • 10/06/2019 - Maria P. 4.8/5

    The hotel was close to everything I needed for my stay. The people who worked there was really nice. Would love to stay here again next time I go to Paris.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 07/06/2019 - Rebecca 4.83333/5

    Very enjoyable. Was hard to leave

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    Hotel reply : Dear Guest, So nice to read your nice review here! It was a pleasure to meet you and your nice smile along your stay! Don't hesitate to contact us directly for your next stay in Paris. Take care! Kristina, Front desk Manager

  • 03/06/2019 - Anonymous 4.6/5

    We really liked the availability of the furniture and other stuff for our baby and the location. The lift was a bit too small and the 2 steps to access it were a bit uncomfortable, but overall we would recommend the hotel.

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    Hotel reply : Dear Guest, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 03/06/2019 - Christian B. 4.6/5

    Very positive. The staff was courteous and helpful. I had a voucher for the restaurant downstairs which I didn't use. I would like to return. Thank you

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    Hotel reply : Dear Sir, Thank you for your rating and comment! In case if you come back in Gare de Lyon you can use the voucher for Restaurant for lunch or diner. It was a pleasure for us to welcome you and we hope to have the pleasure of welcoming you back to the TERMINUS GARE DE LYON hotel! Do not hesitate to contact us during your next trip to Paris. See you soon! Kristina, Front desk Manager

  • 02/06/2019 - Anonymous 5/5

    It was a terrific experience. Thank you. RJP

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    Hotel reply : Dear Sir, So nice to read your nice review here! It was a pleasure to meet you and your nice smile along your stay! Don't hesitate to contact us directly for your next stay in Paris. Take care! Kind regards Kristina, Front desk Manager

  • 22/05/2019 - Ivaylo I. 5/5

    All was perfect. We'll be back again.

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistant Manager

  • 20/05/2019 - Anonymous 4/5

    Great. the hotel was what we expected and were not disappointed.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 12/05/2019 - Gabriela C. 4.83333/5

    Is a very nice small old style hotel in the city of light, I just would suggest to be more careful with the mini bars, we got a pringles can opened when were about to take them, and also to improve the menu for room service with a bit more variety of international food like burgers, sandwich, chicken and meat.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 12/05/2019 - Anonymous 3.6/5

    We use this hotel for its value for money and location. On this trip it did not deliver on value for money.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 12/05/2019 - Supéra 4.33333/5

    Correspondait globalement à mes attentes.

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    Hotel reply : Cher client, Nous vous remercions pour votre commentaire! Ce fut un plaisir pour nous de vous recevoir et nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel TERMINUS GARE DE LYON! N'hésitez pas à nous contacter lors de votre prochain déplacement à Paris. A très bientôt! Clarisse, Adjointe de direction

  • 10/05/2019 - Anonymous 3.33333/5

    It was soso... could have been better

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 10/05/2019 - Anonymous 5/5

    Exactly what I had hoped for

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 07/05/2019 - Anonymous 4/5

    Overall this was a good experience, however the hotels.com site advertises that you have an airport shuttle which in the US is interpreted as a cost effective way to get to the airport.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 04/05/2019 - Mark 4.6/5

    Very satisfied. Will stay again.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 02/05/2019 - Minnie 4/5

    Overall is good. Free wi-fi. Room and bathroom are clean. Small elevation to accommodate one person and one big luggage but better than none.

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 29/04/2019 - Salvatore 4.16667/5

    Good stay stay here again sometime soon

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 18/04/2019 - Anonymous 4.6/5

    Very pleasant and convenient for a city break

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 16/04/2019 - Pat 4.2/5

    Reasonable price, and the best location from Gare de Lyon

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistant Manager

  • 31/03/2019 - Anonymous 4/5

    Fine thank you .Very convenient for the station

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    Hotel reply : Dear Burke, We thank you for taking the time to gratify us with your message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 29/03/2019 - Virginia M. 4.83333/5

    It was a very pleasant stay. I would recommend it to others and would definitely stay here again

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    Hotel reply : Dear McFadden, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 27/03/2019 - Alexander A. 3.66667/5

    It was exactly what was expected and what wad required.

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    Hotel reply : Dear Allan, We thank you for taking the time to put comment for our hotel. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 26/03/2019 - Craig m. 5/5

    I would definitly i stayed there once before so i did know about your location andyour reception

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk manager

  • 21/03/2019 - Anonymous 4.4/5

    Perfect location with friendly, helpful staff. The room and bathroom showing their age but comfortable.

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    Hotel reply : Dear Wild, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Kristina, Front desk Manager

  • 12/03/2019 - Anonymous 4.8/5

    Except that you keep addressing me as Mr Waswo, when I am actually Mrs Waswo, I had a very pleasant stay. The pillow in my room was too hard and the laptop in the 'business closet' almost impossible to use for anyone over about 5-foot-1, but overall the facilities were very good.

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    Hotel reply : Dear Mrs Waswo, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Really sorry for this mistake, please accept our apologizes. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Kristina, Front desk Manager

  • 05/03/2019 - Anonymous 5/5

    I enjoyed my stay. Everything I needed was provided

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  • 26/02/2019 - Anonymous 4.83333/5

    Very good experience And will recommend it to a friends

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  • 25/02/2019 - Anonymous 4/5

    Lovely stay not enough plug sockets for appliances

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  • 23/02/2019 - Caro 3.83333/5

    Excellent location, small things can be changed.

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  • 23/02/2019 - Anonymous 4.4/5

    Lovely building, good modern rooms, nice friendly service, plenty of good services available in the hotel (We liked the childrens' corner and free drinks).

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  • 22/02/2019 - F V. 4.4/5

    Bien correspondait à mes attentes

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  • 17/02/2019 - Anonymous 3.6/5

    Room ok, halls and communal are dated

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 11/02/2019 - Houssem 4.2/5

    It was a good experience, perfect Location and Good Staff Services

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    Hotel reply : Dear Customer, We thank you for taking the time to gratify us with a such kind message. Thank you for your appreciation. We hope to welcome you soon. Best Regards Clarisse, Assistante Manager

  • 05/02/2019 - Dr Ian N. 4.66667/5

    Look forward to staying again at this convenient and welcoming hotel.

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    Hotel reply : Dear Sir, Thank you very much for taking the time to post this review. We are very happy that you enjoyed our staff and our hotel. Your review sounds like a reward for our team. We definitely hope to see you again at the Terminus Lyon hotel to offer you an experience even better than the first one. Best regards. Clarisse, Assistante Manager

  • 30/01/2019 - Thierry H. 4.5/5

    Overall was great: excellent welcome, clean (but small) room. As a bonus, the restaurant next door with a discount for hotel guest. I highly recommend!

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    Hotel reply : Cher client, C’est avec joie que nous lisons votre commentaire. L’équipe au complet vous remercie. Nous espérons vous revoir à nouveau à l’hôtel et vous offrir une expérience digne vos espérances. Chaleureusement A très bientôt! Clarisse, Adjointe de direction